Shipping & Return Policy

Welcome to Jewellery of London! We're delighted to have you as a valued customer. Please take a moment to review our Shipping & Return Policy to ensure a smooth shopping experience.

Shipping Information:

  • All orders are processed within 1-2 business days from the date of purchase.
  • We provide secure signed special delivery for all shipments to ensure the safe and timely delivery of your jewellery.
  • Shipping costs will be free inside the UK.
  • International shipping is available, with rates calculated at checkout.


Return Policy:

  • We offer a generous 3-month return window from the date of purchase.
  • To be eligible for a return, the item must be unused and in the same new condition as when it was received, including all original packaging.
  • Customers are entitled to a full refund via a voucher for the amount of the returned item(s).
  • Vouchers can be used to purchase anything else from our store and are valid for one year from the date of issue.
  • Return shipping is free for all eligible items.


Exchange Policy:

  • We understand that sometimes you may want to exchange an item. Therefore, we offer free shipping for all item exchanges.
  • To initiate an exchange, please contact our customer service team with your order number and the details of the item you wish to exchange.


How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at [ Email ] with your order number and reason for return or exchange.
  • Once your return or exchange request is approved, we will provide you with further instructions on how to proceed.


Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt for assistance.


Contact Us:
If you have any questions about our Shipping & Return Policy, please don't hesitate to contact us at  [ Email ]. Our dedicated customer service team is available Monday through Friday, from 9:00 AM to 5:00 PM GMT, to assist you.

Thank you for choosing Jewellery of London. We appreciate your business and strive to provide you with the best shopping experience possible!